Fano Labs is a Hong Kong-based artificial intelligence (AI) startup specializing in speech and natural language processing technologies. Fano Labs was founded in 2015 by Dr. Miles Wen, a PhD graduate from the University of Hong Kong (HKU) and a former Fulbright Scholar at University of California, Berkeley and Prof. Victor O.K. Li, BBS; ScD (MIT), Chair of Information and Head of Department of Electrical and Electronic Engineering at HKU. Fano Labs is backed by angel investors, HKU, Hong Kong Science Park (HKSTP), Innovation and Technology Commission of HKSAR, Zeroth.ai, and Horizons Ventures, the private investment arm of Li Ka-shing.
With Fano Labs’ technical focus in Chinese dialects processing and analysis, the funds raised will fuel the company’s expansion into the billion-dollar Chinese call center industry, where Chinese consumer-facing enterprises require all calls at call centers to be recorded, but only a small percentage of these calls are reviewed. Many of these calls are in various Chinese dialects, a hugely underserved market that Fano Labs intends to serve by having its proprietary AI system listen to all these recorded phone calls, analyze them and provide managers with valuable business intelligence. This would enable companies to have better quality control over their call centers and, at the same time, save them thousands of manager hours every year. As of today, the company has already developed speech and NLP technologies for Cantonese and Sichuanese, in addition to English and Mandarin, and signed some of Asia’s largest enterprises, including property developers, utility companies and telecommunication companies.
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